Customer Support Policy

This support policy applies to all customers of Henan Huier Sen Information Technology Co., Ltd.

We are committed to providing reliable assistance throughout your shopping experience.

If you have questions regarding orders, delivery, returns, payments, or general store information, please refer to the guidance below.

⏱ Availability

Monday – Friday
Average response time: 24–48 business hours

Email: service@novoriia.com

Response times may vary during peak periods.

⚠️ Store Disclaimer

This website is operated by Henan Huier Sen Information Technology Co., Ltd. as an independent online retailer.

All order-related, payment-related, and service-related inquiries are handled through the designated customer support system.